• How does Binstro work?
    • To start using Binstro, all you have to do is sign in online and make a reservation, or give us a call at 512-887-8720. From there, you can use our scheduling system to select a date, time, and place for your Bin Drop-Off. At the scheduled time, we'll come drop off your requested bins. Once your bins have been dropped off, you can pack items that you'd wish to store with us into the bins.

      Once your stuff is in the bins, you can schedule a Bin Pick-Up using our scheduling system. We'll arrive at your door at the scheduled time to pick up your bins. Our Bin Handler will lock your bins with barcoded security tags in front of you, or you can use your own locks if you'd prefer. Once your bins are locked, they'll be loaded into our van and driven to our storage facility. There, your bins will be stored for safe-keeping.

      Whenever you'd like one or all of your bins back, you can reorder them online by logging into your account and scheduling an appointment. Once we've dropped off your bins, you'll have two weeks to unpack them. We'll come and take the empty bins off your hands whenever you're ready.

  • Is Binstro available in my city?
    • Binstro is currently available in Austin, Texas. We're working on expanding, though!

  • Can I see my bins online?
    • You can see your bins online by logging into your account and going to the My Bins page. You can also use this page to schedule a delivery if you'd like one of your bins back.

  • How long does it take after being picked up for bins to be viewable online?
    • Your bins should be viewable online within 24 hours of being picked up. But if we're having a slow day, they could be up sooner! Either way, we'll send you an email.

  • What if the website isn't working?
    • You can always feel free to give us a call at 512-887-8720 or send us an email at [email protected]

  • When are your office hours?
    • Our office hours are 10AM - 5PM Monday through Friday. If we're not in, you can always leave us an email or voicemail and we'll get back to you as soon as possible!